WHM SERVICES & FEES

Responsive Communication

No news is good news… most of the time. But sometimes you just need to talk to your property manager and get a state of the union address. Not only do we put communication as as priority, but you will have a dedicated senior property manager as your point of contact. Working with someone familiar with your properties helps streamline better decisions.

Professional Marketing

The resident selection process starts with your advertising, so stop using cell phone grade photos, and let’s do a little more than a for rent sign in the yard. Our team uses a wide angle lens on a digital SLR camera to get high quality photos, then broadcasts those rental ads on 30+ websites. Our average rental listing gets 100+ inquiries a week!

Industry Leading Screening & Selection

We offer Milwaukee’s only 12-month eviction guarantee! We believe in our resident selection process so much, we back it up with an unmatched 12-month protection included with your placement fee. Rest easy at night knowing WHM has your back.

In-House Maintenance

The number 2 reason residents move out is due to maintenance, and finding reliable vendors has never been more challenging. Lucky for you, WHM has responsive 24/7 in-house maintenance. If we need to pull in a specialty trade for the job, you get to share in our buying power with our preferred vendor network.

Accounting & Billpay

You don’t have to look forward to paying taxes, but with WHM’s accounting services you no longer have to dread finding all of the receipts! We handle bill paying and accounting for each of your properties, then at tax time you receive an annual report that makes tax filing a breeze.

Evictions

Unfortunately, sometimes you need to be the bad guy if a resident can’t keep up with rent. WHM handles the eviction process entirely for you with our in-house staff and local attorney, all the way through Sheriff move-out if necessary.

Investor Minded Management

Welcome Home Milwaukee was founded on the principles of transparency & accountability offering southeastern Wisconsin’s most competitively-priced and complete real estate investment solution. Investors seeking a comprehensive solution can trust the WHM approach. Firm and fair professional management from WHM provides peace of mind. Don’t worry, we’ll handle it.

Eviction Guarantee

No Hidden Fees

Prompt Communication and Follow-up

Proven Track Record Since 2014

Online Portal and Cloud Services

Technology Forward to Improve Client Experience

Monthly Fee

Per Door $108 Month

Property On Boarding

Get 50% off when all information is to us on time.

Rent Collection

We collect over 98% of all rent due month over month!

Residents have a unique portal where they can access their account info, pay rent and make a maintenance request.

Billpay

Paper cuts are done! We handle water & utility billing on your behalf. We can even handle insurance and tax payments if you’d like! (increased property reserve required)

Insurance

Accidents happen, we help protect your property by enforcing a required Resident liability policy. The administration of the program can be a bit tedious, but in recent years we’ve saved clients hundreds of thousands of dollars and costly insurance claims; so yeah, we think it’s worth the effort.

Reporting

Owners have a unique portal where they can access all accounting statements, inspections and documents associated with their property.

Monthly statements are emailed on the 1st of every month.

Photos

We provide every owner with a unique Google Drive folder for all of your properties. Everytime we inspect your property, we upload photos for your viewing pleasure!

Common inspections with photos include: Move in, Move out, Renewal and Service Calls.

Management Agreement

Take a peek at our Property Management Agreement

Resident Placement

$888 Charged at Time of Resident Placement

Diligent Screening = Great Residents = Profitable Owners

1. 1. 4+ Showings every week
   2. 100+ weekly leads on average per property
   3. Weekly Owner feedback reports
   4. Automated showings & Resident feedback
   5. 20,000+ Potential applicants on our email list
   6. 40+ Waitlisted applicants (on average) waiting for a WHM property

Review our Standard Screening criteria.

Hands down, Resident screening is the number one factor in the performance of your rental property and we take it very seriously. So seriously, we back it up with an unmatched promise:

Resident Move-Out

$308 Charged at the Time of Move-Out

Don’t wait until after your Resident moves out to determine next steps!  Time is of the essence, we get the ball rolling early to avoid costly vacancy!

1. 1. Pre-move out inspection with photos & preliminary scope of work
   2. Occupied showings (when appropriate)
   3. Final move out inspection with photos
   4. Firm bid for maintenance work
   5. Security deposit disposition

Resident Renewal

$208 Flat Fee | $10 per month Eviction Guarantee Renewal

Includes an on-site property inspection!

Monitor the condition of your property & maximize ROI.

1. 1. Resident loyalty program
   2. Full property inspection with photos
   3. Market rent evaluation
   4. Lease signing

Our renewal process produces rent increases while retaining 4 out of 5 Residents!

Resident Placement Includes our 12-month Eviction Guarantee!

EVICTION! It’s one of the scariest words for a real estate investor. Things have clearly gone wrong and it’s time to burden legal costs, months of stress & anger…

But wait.. With WHM, you receive an automatic 12-month guarantee and in the event your tenant stops paying rent in that period of time, WHM covers the cost of the eviction. We even offer the ability to extend that protection at the time of resident renewal for just $10/month!

WHM will cover the attorney fees, court costs and Sheriff fees. Unfortunately, we cannot cover lost rental income or property damage. You can check out the full document of what is, and isn’t, covered by clicking the button below:

Property Onboarding

One Time Fee:  $208 per Vacant Unit| $308 per Occupied Unit | $408 Rent Assistance

Let’s get a fast start from day one to ensure success!

We handle billing updates, vendor transitions and municipality registration all for you! We will also get your Owner portal setup and schedule time with our Client Experience Specialist to go over reporting and statements.

Vacant Unit: $208 / Unit

1. 1. Property inspection
   2. Professional listing photos
   3. Market rent analysis
   4. Scope of work (if not rent ready)

Occupied Unit: $308 / Unit

1. 1. Property Inspection
   2. Lease review
   3. Personal meet & greet with Resident
   4. Resident portal setup

Rent Assistance: $408 / Unit

1. 1. Everything included in occupied onboarding plus:
   2. RA payment transfer / setup
   3. Coordinate additional paperwork as necessary for RA

Delinquency & Eviction

Late fees paid to Manager, which includes a 1st class mail and certified mail 5-day notice, plus all reasonable collection efforts.

Residents are served a 5-day notice to pay or quit via certified mail, and our Resident Experience Team reaches out for payment plans. We follow up diligently with any delinquent Residents to get rent collected asap.

$258 Flat Fee Eviction Coordination (does not include attorney, service or Sheriff fees)

Our Resident Experience Team reaches out often to the Resident until payment plans are executed.  If payment plans are not honored, eviction proceedings begin with Owner approval. The average cost of an eviction is $1,000 (excluding this coordination fee) but costs vary per situation.

Our eviction rate is less than 1%!

Rent Assistance

$108 Additional Lease Signing or Renewal Fee | $108 Inspection Fee

Accepting Rent Assistance creates some perks for you as the owner, and WHM will handle the coordination for you!

1. 1. Coordinate with RA to ensure voucher covers desired rent amount
   2. Execute the County or City RA Agreement in combination with our lease
   3. On site contract signing (if required)
   4. Present for property inspection (if required, $99 / inspection fee)

Contractors

10% of Contractors Invoice

Share in our buying power & network of subcontractors

1. 1. Pre-vetted investor-friendly vendors
   2. Discounted rates based on our volume of work
   3. Quality control & communication handled
   4. Vendors aren’t paid until our project manager signs off on the work

Pets

Allowing pets in your property can assist in getting it rented FAST and for TOP dollar! Here is how we handle pets, and it’s completely up to you as the property owner if you want to allow them, or not.

1. 1. WHM charges the Resident an increased deposit of $500, and $50 per month per pet
   2. The increased deposit helps offset potential damage caused by the pet
   3. The monthly pet fees are paid to Manager to offset increased management duties in dealing with homes with pets (maintenance visits, vendor coordination, inspections and the occasional neighbor dispute)
   4. Pet Guarantee

Other Fees

$88/Hour

For work outside of our normal operations, WHM will charge $88/hour and provide advanced notice to Owner prior to billing.  Some examples include:

1. 1. Insurance claim coordination
   2. Appraisal coordination
   3. City fine coordination / inspections
   4. Account review in excess of one hour per month

Good Questions

Not sure what to ask? Check out this Bigger Pockets post!